Frequently Asked Questions

You have questions we have answers.

 

In which countries can I rent Vox headsets for my tour group?
They are available in over 40 countries around the globe.

 

How do I receive my rental equipment and how do I return them?
Most deliveries and pick-ups are done by FedEx. We’ll ship the radios directly to your hotel or office. After the tour all you need to do is place the return label on the box and leave it at a FedEx location, or at the front desk of your hotel. We’ll take care of the rest.

 

What items are included in a rental?
You will receive a transmitter, microphone, receivers and new earbuds for each customer. Depending on the duration and location of the rental we include spare units and batteries.

 

I have an older Vox system, can I trade it in towards a newer version? 
Yes, we do offer reduced prices on new sets if you trade in your old units.

 

My group travels from DC to Boston. Do you offer one way rentals?
One way rentals are often requested, there are no surcharges for this.

 

Can clients talk back?
This is a one way system from guide to client. Two way communications are disturbing during a tour. Questions are usually asked directly to the guide and he or she can decide to share it with the rest of the group.

 

What about interference from other tour groups using this system?
We have many available channels to be able to operate multiple tours in one area.

 

What is the range?
Generally about 200ft. Depending on the area it may be more or less. However tour guide systems are meant to assist both guide and groupmembers during a tour, and it is recommended to stay within close visual range of the guide.

 

Can I use the headsets in the rain?
This system is not waterproof, however the radios are used in all conditions. They are small enough to be placed inside a rain-coat or shirt-pocket.

 

Does the tour guide system work in South America?
It does. You can take the radios with you from the USA, or rent locally in Mexico, Costa Rica, Peru and Colombia.

 

How heavy are the receivers?
About 3.5 ounces, including batteries. A set for 50 people will fit in a 15×12×6″ carrying case.

 

I have used a Vox system on tour in Europe, is this the same?
It is the same, except for the frequencies.

 

Can I use my own earphones?
Yes, unlike some competitors our radios do not have proprietary headphone jacks but a standard 3.5mm. For safety reasons we do suggest to always keep one ear “open” during walking tours.

 

Where in the USA is Vox based?
Our head-office is in Scottsdale, AZ.

 

 

For information or reservations contact us at 1 877 747 4869, or vox@voxnetworkusa.com

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Your tour guide system will be delivered to your hotel or office. Each set includes brand new earphones for a 100% clean product.